Job prospects Customer Service Coordinator - Retail in Québec

Explore current and future job prospects for people working as a "Customer service coordinator - retail" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in Quebec for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in Quebec:

• Approximately 7,750 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Finance, insurance, real estate and leasing (NAICS 52, 53): 23%
  • Management and administrative services (NAICS 55, 56): 16%
  • Wholesale trade (NAICS 41): 6%
  • Information and cultural industries (NAICS 51): 6%
  • Other retail stores (NAICS 44-45, except 445): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 90% compared to 82% for all occupations
  • Part-time workers: 10% compared to 18% for all occupations
• 73% of customer and information services supervisors work all year, while 27% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
• Less than 5% of customer and information services supervisors are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 37% compared to 52% for all occupations
  • Women: 63% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 5% compared to 12% for all occupations
  • high school diploma or equivalent: 23% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 10% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 31% compared to 22% for all occupations
  • bachelor's degree: 21% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 10% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology