Competencies Customer Service Representatives Supervisor - Financial Services in the Saguenay–Lac-Saint-Jean Region

Find out what competencies you typically need to work as a customer service representatives supervisor - financial services in Canada.

Skills Help - Skills

Proficiency or complexity level
Monitoring 4 - High Level
Time Management 4 - High Level
Management of Personnel Resources 4 - High Level
Management of Material Resources 4 - High Level
Negotiating 4 - High Level
Management of Financial Resources 4 - High Level
Persuading 4 - High Level
Coordinating 3 - Moderate Level
Instructing 3 - Moderate Level
Digital Literacy 3 - Moderate Level

Personal Attributes Help - Personal Attributes

Importance
Active Learning 4 - Highly important
Innovativeness 4 - Highly important
Service Orientation 4 - Highly important
Social Orientation 4 - Highly important
Stress Tolerance 4 - Highly important
Independence 4 - Highly important
Leadership 4 - Highly important
Concern for Others 4 - Highly important
Collaboration 4 - Highly important
Adaptability 4 - Highly important

Interest Help - Interest

Knowledge Help - Knowledge

Knowledge level
Client Service 3 - Advanced Level
Performance Measurement 2 - Intermediate Level
Economics 2 - Intermediate Level
Accounting 2 - Intermediate Level
Business Management 2 - Intermediate Level
Clerical 2 - Intermediate Level
Finance 2 - Intermediate Level
Sale and Marketing 2 - Intermediate Level
Languages 2 - Intermediate Level
Mathematics 2 - Intermediate Level

Source Occupational and Skills Information System

Labour Market Information Survey
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