Job prospects Customer Service Agent - Airline in Manitoba

Explore current and future job prospects for people working as a "customer service agent - airline" in Manitoba or across Canada.

Job opportunities in Manitoba

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be good for Airline ticket and service agents (NOC 64312) in Manitoba for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• Employment opportunities are expected to improve as the industry recovers from low passenger traffic during the pandemic. 
• In 2023, the Winnipeg Airports Authority posted a net gain in revenue for the first time since the pandemic, with $14.8 million in income. The authority posted losses in each of the previous three years, and a net income of $3.4 million in 2019. Passenger traffic in 2023 climbed to 91% of 2019 numbers.

Here are some key facts about Airline ticket and service agents in Manitoba:

• Approximately 300 people worked in this occupation in May 2021.
• Airline ticket and service agents mainly work in the following sectors:
  • Air transportation (NAICS 481): 92%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 76% compared to 81% for all occupations
  • Part-time workers: 24% compared to 19% for all occupations
• 56% of airline ticket and service agents work all year, while 44% work only part of the year, compared to 65% and 35% respectively among all occupations. Those who worked only part of the year did so for an average of 40 weeks compared to 43 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 30% compared to 53% for all occupations
  • Women: 70% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 6% compared to 12% for all occupations
  • high school diploma or equivalent: 51% compared to 31% for all occupations
  • apprenticeship or trades certificate or diploma: 7% compared to 12% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 13% compared to 17% for all occupations
  • bachelor's degree: 17% compared to 20% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 8% for all occupations

Breakdown by region

Explore job prospects in Manitoba by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "customer service agent - airline" Airline ticket and service agents (NOC 64312) or across Canada.

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