Job prospects Technical Support Specialist – Information Technology (IT) in the Lower Mainland–Southwest Region

Over the past few years (2021-2023), there was a labour shortage for User support technicians in the Lower Mainland–Southwest Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be limited for User support technicians (NOC 22221) in the Lower Mainland - Southwest region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• Occupations in the technology sector continue to see strong demand with a growing IT sector in British Columbia. Employment in these occupations grew significantly during the COVID-19 pandemic with a slight decline as employers adjusted to a post pandemic reality. Demand is centered in the Lower Mainland-Southwest region with a large number of technology firms having offices in Metro Vancouver.

Here are some key facts about User support technicians in the Lower Mainland - Southwest region:

• Approximately 10,370 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Professional, scientific and technical services (NAICS 54): 37%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 14%
  • Educational services (NAICS 61): 7%
  • Retail Trade (NAICS 44-45): 6%
  • Wholesale trade (NAICS 41): 5%

Source Labour Market Information | Prospects Methodology