Job prospects Guest Service Representative - Spa in the Bas-Saint-Laurent Region

Over the past few years (2021-2023), there was a labour surplus for Receptionists in the Bas-Saint-Laurent Region. There were more workers available than job openings in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be limited for Receptionists (NOC 14101) in the Bas-Saint-Laurent region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

This occupation is found in most sectors of the economy, particularly in the services sectors.

New technologies continue to fundamentally change the occupation. Part of the traditional tasks of receptionists can now be carried out by technological tools, such as auto attendant, online appointment booking and chatbots. For that reason, fewer workers are required to respond to customer inquiries. Therefore, the employment outlook is limited for this occupation.

The number of workers available in this profession reduces job opportunities for candidates with few skills. Businesses tend to favour those who are bilingual, versatile and have computer knowledge.

Here are some key facts about Receptionists in the Bas-Saint-Laurent region:

• Approximately 650 people worked in this occupation in May 2021.
• Receptionists mainly work in the following sectors:
  • Ambulatory health care services and hospitals (NAICS 621-622): 26%
  • Retail Trade (NAICS 44-45): 11%
  • Professional, scientific and technical services (NAICS 54): 10%
  • Other services (except public administration) (NAICS 81): 9%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 8%

Source Labour Market Information | Prospects Methodology