Job prospects Customer Service Supervisor - Retail in the Saint John–St. Stephen Region

Over the past few years (2021-2023), the labour market was balanced for Retail sales supervisors in the Saint John–St. Stephen Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Retail sales supervisors (NOC 62010) in the Saint John - St. Stephen region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• While more education will likely improve someone's chance of becoming a retail sales supervisor, educational requirements are relatively low compared to other occupations. In fact, many workers start at an entry-level position before eventually becoming supervisors. Attrition and the typical high degree of turnover have both been identified as drivers of demand, with the former expected to become more important as the workforce continues to age. This will create opportunities for back-filling and for outside hiring.
• Given that retail outlets are more heavily concentrated in larger cities, more opportunities are likely to be available in larger urban areas such as Moncton, Fredericton and Saint John. A rise in online retail may shift the responsibilities of this occupation.

Here are some key facts about Retail sales supervisors in the Saint John - St. Stephen region:

• Approximately 1,480 people work in this occupation.
• Retail sales supervisors mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): more than 95%

Source Labour Market Information | Prospects Methodology