Job prospects Customer Service Supervisor - Retail in Newfoundland and Labrador

Explore current and future job prospects for people working as a "customer service supervisor - retail" in Newfoundland and Labrador or across Canada.

Job opportunities in Newfoundland and Labrador

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

The employment outlook will be moderate for Retail sales supervisors (NOC 62010) in Newfoundland and Labrador for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

This is a large occupation characterized by a younger workforce, relatively low requirements for qualification, low wages, and high rates of turnover. The rising popularity of online shopping may also be a negative influence on the number of positions in this occupation. The prospect for employment can vary by area and season. Occasionally, a surge of employment in another industry such as mining will create a localized spike in retail sales and demand for workers. Those willing to work a flexible schedule will increase their job potential. Job prospects will be more favourable for individuals with retail management experience, proficiency in computer applications and digital inventory systems, and knowledge of the employer's business line.

Here are some key facts about Retail sales supervisors in Newfoundland and Labrador:

• Approximately 4,350 people work in this occupation.
• Retail sales supervisors mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 67%
  • Food and beverage stores (NAICS 445): 28%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 78% compared to 83% for all occupations
  • Part-time workers: 22% compared to 17% for all occupations
• 71% of retail sales supervisors work all year, while 28% work only part of the year, compared to 56% and 43% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 40 weeks for all occupations.
• Less than 5% of retail sales supervisors are self-employed compared to an average of 8% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 31% compared to 51% for all occupations
  • Women: 69% compared to 49% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 9% compared to 11% for all occupations
  • high school diploma or equivalent: 50% compared to 27% for all occupations
  • apprenticeship or trades certificate or diploma: 11% compared to 17% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 19% compared to 23% for all occupations
  • bachelor's degree: 10% compared to 14% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 7% for all occupations

Breakdown by region

Explore job prospects in Newfoundland and Labrador by economic region.

Source Labour Market Information | Prospects Methodology

Job prospects elsewhere in Canada

Explore current and future job prospects for people working as a "customer service supervisor - retail" Retail sales supervisors (NOC 62010) or across Canada.

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