Job prospects Supervisor, Call Centre Agents in the Winnipeg Region

Over the past few years (2021-2023), the labour market was balanced for Customer and information services supervisors in the Winnipeg Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in the Winnipeg region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in the Winnipeg region:

• Approximately 1,080 people work in this occupation.
• Customer and information services supervisors mainly work in the following sectors:
  • Management and Administrative Services (NAICS 55-56): 51%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 12%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 6%
  • Federal government public administration (NAICS 911): 6%

Source Labour Market Information | Prospects Methodology