Job prospects Supervisor, Call Centre Agents in the Mauricie Region

Over the past few years (2021-2023), there was a labour shortage for Customer and information services supervisors in the Mauricie Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Assessment Methodology

The employment outlook will be good for Customer and information services supervisors (NOC 62023) in the Mauricie region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in the Mauricie region:

• Approximately 80 people worked in this occupation in May 2021.
• Customer and information services supervisors mainly work in the following sectors:
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 34%
  • Nursing and residential care facilities and social assistance (NAICS 623-624): 30%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 23%
  • Management and Administrative Services (NAICS 55-56): 14%

Source Labour Market Information | Prospects Methodology