Job prospects Contact Centre Supervisor in British Columbia
Explore current and future job prospects for people working as a "contact centre supervisor" in British Columbia or across Canada.
Job opportunities in British Columbia
These outlooks were updated on December 11, 2024.
Prospects over the next 3 years
The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in British Columbia for the 2024-2026 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Here are some key facts about Customer and information services supervisors in British Columbia:
- Approximately 3,000 people work in this occupation.
- Customer and information services supervisors mainly work in the following sectors:
- Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 17%
- Management and administrative services (NAICS 55, 56): 13%
- Other retail stores (NAICS 44-45, except 445): 11%
- Wholesale trade (NAICS 41): 9%
- Information and cultural industries (NAICS 51): 6%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 95% compared to 78% for all occupations
- Part-time workers: 5% compared to 22% for all occupations
- 81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.
- The gender distribution of people in this occupation is:
- Men: 40% compared to 52% for all occupations
- Women: 60% compared to 48% for all occupations
- The educational attainment of workers in this occupation is:
- no high school diploma: less than 5% compared to 8% for all occupations
- high school diploma or equivalent: 33% compared to 28% for all occupations
- apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations
- college certificate or diploma or university certificate below bachelor's: 21% compared to 17% for all occupations
- bachelor's degree: 28% compared to 22% for all occupations
- university certificate, degree or diploma above bachelor level: 8% compared to 12% for all occupations
Breakdown by region
Explore job prospects in British Columbia by economic region.
Legend
Location | Job prospects |
---|---|
Cariboo Region | |
Kootenay Region | |
Lower Mainland–Southwest Region | |
Nechako Region | |
North Coast Region | |
Northeast Region | |
Thompson–Okanagan Region | |
Vancouver Island and Coast Region |
Source Labour Market Information | Prospects Methodology
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