Job prospects Contact Centre Supervisor in British Columbia

Explore current and future job prospects for people working as a "contact centre supervisor" in British Columbia or across Canada.

Job opportunities in British Columbia

These outlooks were updated on December 11, 2024.

Prospects over the next 3 years

Moderate

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in British Columbia for the 2024-2026 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • A moderate number of positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in British Columbia:

  • Approximately 3,000 people work in this occupation.
  • Customer and information services supervisors mainly work in the following sectors:
    • Monetary Authorities - central bank and securities, commodity contracts and other intermediation and related activities (NAICS 521, 522, 523): 17%
    • Management and administrative services (NAICS 55, 56): 13%
    • Other retail stores (NAICS 44-45, except 445): 11%
    • Wholesale trade (NAICS 41): 9%
    • Information and cultural industries (NAICS 51): 6%
  • The distribution of full-time and part-time workers in this occupation is:
    • Full-time workers: 95% compared to 78% for all occupations
    • Part-time workers: 5% compared to 22% for all occupations
  • 81% of customer and information services supervisors work all year, while 19% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 47 weeks compared to 42 weeks for all occupations.
  • The gender distribution of people in this occupation is:
    • Men: 40% compared to 52% for all occupations
    • Women: 60% compared to 48% for all occupations
  • The educational attainment of workers in this occupation is:
    • no high school diploma: less than 5% compared to 8% for all occupations
    • high school diploma or equivalent: 33% compared to 28% for all occupations
    • apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations
    • college certificate or diploma or university certificate below bachelor's: 21% compared to 17% for all occupations
    • bachelor's degree: 28% compared to 22% for all occupations
    • university certificate, degree or diploma above bachelor level: 8% compared to 12% for all occupations

Breakdown by region

Explore job prospects in British Columbia by economic region.

Legend

0 out of 5 stars
Undetermined
1 out of 5 stars
Very limited
2 out of 5 stars
Limited
3 out of 5 stars
Moderate
4 out of 5 stars
Good
5 out of 5 stars
Very good

Source Labour Market Information | Prospects Methodology

Labour Market Information Survey
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