Job prospects Customer Service Manager - Retail in the Saint John–St. Stephen Region

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Over the past few years (2021-2023), there was a labour shortage for Retail and wholesale trade managers in the Saint John–St. Stephen Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Retail and wholesale trade managers (NOC 60020) in the Saint John - St. Stephen region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

• Historically, there has been a high degree of turnover in this occupation and the majority of job openings result from the need to fill those vacancies.
• While more education will likely improve someone's chance of becoming a retail and wholesale trade manager, educational requirements are relatively low compared to other managerial occupations. In fact, many workers start at an entry-level position before eventually become supervisors, and then managers.
• Given that retail stores are more heavily concentrated in larger cities, there are more opportunities in larger urban areas.

Here are some key facts about Retail and wholesale trade managers in the Saint John - St. Stephen region:

• Approximately 1,390 people work in this occupation.
• Retail and wholesale trade managers mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 88%
  • Wholesale trade (NAICS 41): 10%

Source Labour Market Information | Prospects Methodology