Job prospects Inbound Customer Service Representative - Contact Centre in the Camrose–Drumheller Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Camrose–Drumheller Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Camrose - Drumheller region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Camrose - Drumheller region:

• Approximately 560 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 26%
  • Wholesale trade (NAICS 41): 18%
  • Management and Administrative Services (NAICS 55-56): 10%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
  • Other services (except public administration) (NAICS 81): 6%

Source Labour Market Information | Prospects Methodology