Job prospects Customer Service Representative - Call Centre near Edmonton (AB)

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives near Edmonton (AB). The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Edmonton region for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Edmonton region:

• Approximately 6,690 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 21%
  • Wholesale trade (NAICS 41): 14%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 9%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
  • Management and Administrative Services (NAICS 55-56): 7%

Source Labour Market Information | Prospects Methodology