Job prospects Financial Customer Service Representative in the Saint John–St. Stephen Region

Over the past few years (2021-2023), the labour market was balanced for Customer services representatives - financial institutions in the Saint John–St. Stephen Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Customer services representatives - financial institutions (NOC 64400) in the Saint John - St. Stephen region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment is expected to remain relatively stable.
• Not many positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

• Due to the growing adoption of mobile banking and other technologies, fewer and fewer transactions are being carried out with physical cash and automation is becoming more prevalent. As such, job responsibilities are shifting away from traditional tasks like the handling of deposits and becoming more sales oriented.
• Applicants with a bachelor's degree will have better job prospects. As will individuals with customer service experience along with strong communication, problem solving, and multi-tasking skills. Financial accreditations like Investment Funds in Canada (IFIC) and the Canadian Securities Course (CSC) are beneficial to career progression.

Here are some key facts about Customer services representatives - financial institutions in the Saint John - St. Stephen region:

• Approximately 190 people worked in this occupation in May 2021.
• Customer services representatives - financial institutions mainly work in the following sectors:
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): more than 95%

Source Labour Market Information | Prospects Methodology