Job description Customer Service Supervisor - Housing Construction in the Kingston–Pembroke Region

Find out what work is like for a customer service supervisor - housing construction in Canada. This work description is applicable to all Contractors and supervisors, other construction trades, installers, repairers and servicers (NOC 72014).

Contractors and supervisors, other construction trades, installers, repairers and servicers

Description

Contractors and supervisors, other construction trades, installers, repairers and servicers supervise and coordinate the activities of various tradespersons, installers, repairers and servicers classified in the following minor groups: Bricklayers and Insulators (7232), Concrete finishers, tilesetters and plasterers (7310), Roofers, Glaziers, Painters, decorators and floor covering installers (7311) and Building maintenance installers, servicers and repairers (7320). They are employed by a wide range of establishments; places of employment are indicated in the unit group descriptions. Contractors may be self-employed. This unit group also includes prefabricated product installation and service contractors and proprietors of some repair and service establishments.

Work week duration

Contractors and supervisors, other construction trades, installers, repairers and servicers usually work between 35 to 40 hours per week.
Between 35 to 40 hours

Job duties

Here are some of the main activities and tasks that Contractors and supervisors, other construction trades, installers, repairers and servicers have to perform, and some of the physical demands they involve:

  • Supervise, coordinate and schedule the activities of construction workers engaged in bricklaying, roofing, cement finishing, tilesetting, plastering, drywall installation, glazing, insulating and painting, and workers who install and service prefabricated products in residential and commercial properties, as well as workers who repair a wide variety of products, such as musical instruments, sports equipment, vending machines, bicycles and cameras
  • Establish methods to meet work schedules and coordinate work activities with other subcontractors
  • Resolve work problems and recommend measures to improve productivity and product quality
  • Requisition materials and supplies
  • Train workers in job duties, safety procedures and company policies
  • Recommend personnel actions such as hirings and promotions
  • Prepare work progress reports
  • May manage the operations of own company
  • May also supervise, coordinate and schedule the activities of related apprentices, helpers and labourers.

Physical demands Help - Physical Demands

  • Standing
  • Bending or twisting the body
  • Making repetitive motions
  • Handling material manually
  • Walking and running

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Workplaces and employers

Here are the typical workplaces where Contractors and supervisors, other construction trades, installers, repairers and servicers are employed and some of their main characteristics:

  • Carpet outlets
  • Condominium corporations
  • Recreational facilities
  • Retail service and repair shops
  • Construction glass installation contractors
  • General contractors
  • Health care facilities
  • Plastering contractors
  • Industrial establishments
  • Product specialty repair shops
  • Religious establishments
  • Cement and concrete contractors
  • Drywalling contractors
  • Construction companies
  • Masonry contractors
  • Insulation contractors
  • Self-employment
  • Building management companies
  • Other establishments
  • Lathing contractors
  • Building management companies
  • Shopping facilities
  • Manufacturers of precast concrete products
  • Pest control companies
  • Service establishments
  • Painting contractors
  • Bricklaying contractors
  • Roofing contractors
  • Educational institutions
  • Companies specializing in specific product installation and service
  • Floor-covering contractors
  • Glass fabrication shops

Work environment Help - Physical Work Environment

  • Outside, exposed to weather
  • Standard safety equipment
  • Indoors, environmentally controlled
  • Dangerous chemical substances
  • Extreme temperatures
  • Hazardous conditions
  • Vibration
  • Indoors, not environmentally controlled
  • Hazardous equipment, machinery, tools

Physical proximity from others Help - Physical proximity from others

  • Close (at arm’s length)

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 72014), and a list of similar occupations:

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Contractors and supervisors, other construction trades, installers, repairers and servicers in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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