Job description Network Support Technician in the Kitchener–Waterloo–Barrie Region

Find out what work is like for a network support technician in Canada. This work description is applicable to all Computer network technicians (NOC 22220).

Computer network and web technicians

Description

Computer network technicians establish, operate, maintain and coordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. Web technicians set up and maintain internet, extranet and intranet Web sites and Web-server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors. Computer network and Web technicians who are supervisors are included in this group.

Job duties

Here are some of the main activities and tasks that Computer network and web technicians have to perform, and some of the physical demands they involve:

  • Computer and network operators
  • Maintain, troubleshoot, repair and administer local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
  • Evaluate and install computer hardware, networking software, operating system software and software applications
  • Operate master consoles to monitor the performance of computer systems and networks and to coordinate access and use of computer networks
  • Provide problem-solving services to network users
  • Perform routine network start up and close down and maintain control records
  • Perform data backups and disaster recovery operations
  • Conduct tests and perform security and quality controls
  • Perform shell scripting or other basic scripting tasks
  • May supervise other workers in this group.
  • Web technicians
  • Install, maintain, troubleshoot and upgrade Web-server hardware and software
  • Implement network traffic and security monitoring software, and optimize server performance
  • Control and monitor e-mail use, Web navigation, and installed software
  • Respond to requests for help and information from Web site visitors and Web site designers.

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 22220), and a list of similar occupations:

  • computer network technician
  • data centre operator
  • Internet Web site technician
  • local area network (LAN) administrator
  • local area network (LAN) technician
  • network administrator
  • network support technician
  • network system administrator
  • Web technician

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Computer network and web technicians in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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