cloud operations manager

Title posted on indeed.com - Evening Operations Manager

Posted on June 12, 2026 by Employer details Best Western Plus - Baker Street Inn

Job details

*About the Role: * We are currently seeking a motivated and service-oriented *Evening Operations Manager* to oversee nightly operations across multiple departments at the Hume Hotel & Spa. This is a hands-on leadership position that plays a vital role in ensuring seamless evening operations, supporting front-line staff, responding to guest needs, and maintaining our high standards of hospitality and service. This role acts as the *Manager on Duty* during evening hours and requires strong leadership, sound decision-making, and the ability to adapt in a fast-paced environment. *Schedule:* Weekdays: 4:00 PM ? 12:00 AM Weekends: 5:00 PM ? 1:00 AM _Availability on weekends and holidays is required._ *Key Responsibilities:* * Act as Manager on Duty, overseeing the smooth operation of the hotel across all departments during evening hours * Provide hands-on leadership support across all outlets?including the Library Lounge, Mike?s Place Pub, General Store Restaurant, The Beer Garden, The new concept Spiritbar, Liquor Boutique, and Aura Spa & Salon?by actively assisting with service flow, bar operations, expediting, stock replenishment, keg changes, and ensuring consistent floor presence. * Support Guest Services by assisting with guest requests, coordinating Hume-To-Go orders, and maintaining a visible management presence * Monitor business levels and adjust staffing as needed to align with service standards and operational efficiency * Ensure exceptional guest experiences by proactively resolving issues and maintaining service excellence * Assist in expediting food to ensure timely and accurate service across all outlets * Address and resolve guest concerns with professionalism, empathy and discretion, ensuring a positive outcome whenever possible * Communicate effectively with both guests and team members to foster a supportive, positive, and professional environment * Support menu updates and seasonal changes for food and beverage programs * Assist in coordinating and executing events across hotel venues * Make POS (Point-of-Sale) updates and adjustments as required * Provide support with minor maintenance and security matters during evening operations * Oversee monthly inventory * Ensure all staff certifications (including SIR) are current and compliant * Ensure all liquor service adheres to applicable regulations and company policies * Coach and support team members during service to ensure strong performance and guest satisfaction *What We?re Looking For:* * Previous leadership or supervisory experience, preferably in hospitality * Strong problem-solving skills and the ability to think quickly in a fast-paced environment * A collaborative, hands-on, and approachable leadership style * Excellent communication and interpersonal skills * A genuine passion for hospitality and guest experience *What We Offer:* * Competitive hourly wage * Complimentary staff meal per shift * Monthly cellphone allowance * Extended health and dental benefits eligibility * Participation in an annual discretionary bonus program * Access to staff ski passes for Whitewater Ski Resort *Join Our Team:* If you?re a collaborative, solutions-driven leader who thrives in a fast-paced hospitality environment, we?d love to connect. This role offers the opportunity to work alongside a supportive team, contribute to a well-established, community-rooted hotel, and play a key part in delivering exceptional guest experiences every day. Pay: $32.00-$34.00 per hour Benefits: * Dental care Work Location: In person