studio manager

Title posted on indeed.com - F45 Studio Manager

Posted on December 23, 2024 by Employer details F45 Kits Point

Job details

*Overview* We are seeking a Studio Manager to join our team and oversee the daily operations of our studio. The ideal candidate will be energentic, customer service oriented, organized and have a passion for health, wellness and F45. *Studio Operations* ? Create a studio culture that ensures member engagement through development of energetic, knowledgeable Trainers and a best in class training experience for members ? Ensure complete adherence to the policies and procedures outlined in the F45 Playbook ? Responsible for driving superior customer experience through seamless operations of the studio ? Responsible for respective studio system management of mindbody including class scheduling and management of members accounts, no shows and late cancellations ? Accountable for ensuring trainers have the necessary training on Mindbody to do their job effectively ? Manage all client enquiries including fitness related questions, membership pauses and cancellations etc. ? Attend external marketing events and roadshows ? Ensure hygienic and impeccable condition of entire studio and equipment ? Ensure proper maintenance and safety of equipment, tv, signages, assets at all times. ? Accountable hiring, training, staff rostering and logistics ? Attend F45 training performance calls and weekly F45 beach team meetings ? F45 challenges-responsible for all aspects of challenge. Running F45 challenge info session, scans, member motivation, prizes etc. ? Ensuring all existing programming and workouts are communicated clearly and properly to staff and members and ensuring all programs outside of F45 standard programming are run efficiently and safe (e.g. Hyrox, F45 run club etc) *Leadership & Training* ? 15-20 classes per week personally ? Leading classes and coaching members and ensuring intros, demos and announcements are up to F45 standards ? Leading team meetings ? Leading regular team building and proper communications between team members ? Ensure trainers skills are frequently assessed and Developed ? Partner effectively with the other leaders to deliver membership growth, retention, Best in class Studio Experience and a great work environment for staff ? responsible for all aspects of athletics-programming, new movements, studio layout *Membership Acquisition & Retention* ? Working with the Sales & Marketing Manager to drive revenue growth with new member acquisition through online (social media) and off line channels (corporate deals, external events, roadshows etc.) ? Responsible for execution of studio member retention strategy ? Responsible follow up any leads assigned & ensure notes are noted to assist with sales ? Ensure all new trailers are welcomed and pre-exercise screening conversation occurs (take notes of goals and show them around the studio) ? Responsible for studio merchandising material management and sales *General* ? End to end understanding of F45 playbook ? Uphold the F45 brand and standards ? Making sure to live a healthy lifestyle yourself to lead by example for our members and team *Culture & Benefits* * Ongoing mentoring opportunities * Incentives to inspire your performance * Commitment to work life balance * Training provided on F45 product and technology * Small, motivated team to work with * Great support network within the F45 Group *Skills & experience * Full-time experience delivering Group Fitness sessions * Excellent verbal and written communication skills * Ability to motivate and manage a team of trainers * Ability to motivate members * Enthusiastic and supportive attitude towards clients * Ability to develop strong relationships with clients * Self-motivated and goal oriented * Passion, enthusiasm & genuine motivation towards wanting to improve the lives of others * Excellent attention to detail * Outstanding time management and organizational skills * Be fit, naturally outgoing, confident and energetic * Prior experience in a membership sales/studio manage