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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 20, 2024 by Employer details CARO Analytical Services

Job details

*CARO Analytical Services* is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our food source for potential pesticide exceedances, CARO provides the data essential to the success of these programs. CARO also happens to have a pretty awesome corporate culture thanks to a great team of employees who take their jobs seriously, but not themselves: _We are charismatic scientists, driven to make the world safer and healthier._ Full Time Customer Service Representative ? Kelowna, BC (Full Time) As a Customer Service Representative for CARO Analytical Services? growing laboratory network, your main responsibilities will include: *Client Facing* * Greeting walk-in clients and receiving incoming samples. * Responding to incoming client calls and emails. *Work Order Tasks* * Work order Login and sample labelling. * LIMS client/project setup for small accounts. * Sending Login notification to clients promptly. *Logistics* * Receiving incoming samples from couriers and assisting walk-in client. * Shipping ? return coolers, interoffice shipments, sublet. * Complete Bottle Order Requests on Woo Commerce and use it for tracking/preparing/packing order and shipping on-time. *QUALIFICATIONS:* * College degree/diploma in related discipline desired, but not required. * Previous customer service or laboratory experience is an asset. * Experience and genuine dedication to customer care/service. * Positive, outgoing, optimistic personality. * Ability to prioritize and multitask in a fast-paced environment. * Excellent verbal and written communication skills. * Excellent organizational and administrative skills; detail oriented. * Knowledge of MS Office (Word, Excel, PowerPoint, Access etc.). * Ability to lift heavy objects up to 40 lbs. Job Type: Full-time Pay: From $18.00 per hour Expected hours: 40 per week Additional pay: * Overtime pay Benefits: * Casual dress * Company events * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift Experience: * customer service: 1 year (preferred) Work Location: In person