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technical support engineer

Posted on December 20, 2024 by Employer details Creditbook

Job details

*About Us:* CreditBook Inc is a fintech company focused on alternative lending. We are a team of passionate and talented individuals who are committed to changing the way people access credit. Our services include loan management systems, alternative loan data reporting, and financial data aggregation. *Job Description:* We're seeking a passionate and skilled Support Engineer to join our growing team! As a key member of our Technology department, you will play a crucial role in ensuring the smooth operation of our lending platform and providing exceptional technical assistance to our valued customers. *[Company Name]* is seeking a passionate and skilled Support Engineer to join our growing team! As a key member of our Technology department, you will play a crucial role in ensuring the smooth operation of our lending platform and providing exceptional technical assistance to our valued customers. *What you'll do:* * Provide front-line technical support to customers via phone, email, and chat. * Troubleshoot and resolve technical issues related to our lending platform, including website, mobile app, and internal systems. * Identify, document, and escalate recurring technical issues to the development team. * Develop and maintain comprehensive support documentation and knowledge base articles. * Collaborate with internal teams to identify and address customer pain points. * Stay up-to-date on the latest technologies and trends in the fintech industry. *Who you are:* * 2+ years of experience in a technical support role, preferably in the financial services industry. * Strong understanding of web technologies, APIs, and mobile applications. * Excellent communication, interpersonal, and problem-solving skills. * Ability to work independently and as part of a team in a fast-paced environment. * Passion for customer service and a commitment to exceeding expectations. * Knowledge of Canadian lending regulations is a plus. *Why join us?* * Be a part of a dynamic and innovative team revolutionizing the lending industry in Canada. * Competitive salary and benefits package. * Opportunity for professional growth and development. * Make a real impact on the lives of our customers. Job Type: Full-time Pay: From $50,000.00 per year Benefits: * Paid time off * Work from home Schedule: * Monday to Friday Experience: * Lending/Fintech: 2 years (required) Language: * English (required) * French (required) Work Location: Remote Expected start date: 2025-01-06