Loading, please wait...

customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 16, 2024 by Employer details Co2 Group Ltd.

Job details

*Location:* Edmonton, Alberta, Canada *Employment Type:* Full-Time *About Us:* We are a small, close-knit team in Edmonton, Alberta, specializing in the sale and distribution of industrial and specialty gases, including CO2, O2, and Argon. Our company values integrity, excellent customer service, and a commitment to building strong relationships with our clients. We pride ourselves on providing high-quality products and a personalized experience for every customer. *Position Summary:* We are seeking a motivated and personable *Customer Service Representative* to join our team. This role requires someone with exceptional communication skills, a high standard of moral character, and the ability to manage customer interactions effectively. The ideal candidate will also have the ability to operate a Point of Sale (POS) system efficiently and accurately. *Duties* * Serve as the primary point of contact for customers via phone, email, and in-person. * Provide detailed information about our products, including CO2, O2, Argon, and other gases. * Process sales transactions accurately using the Point of Sale (POS) system. * Manage and process customer orders, ensuring timely follow-up and order fulfillment. * Build and maintain strong customer relationships by addressing concerns promptly and professionally. * Coordinate delivery schedules and logistics with the team and customers. * Assist with basic administrative tasks as required. * Provide accurate information regarding products and services to assist customers effectively. * Maintain detailed records of customer interactions and transactions through data entry. * Collaborate with team members to improve service delivery and share best practices. * Uphold company policies and procedures while maintaining high standards of phone etiquette. *Requirements:* * *High moral character and integrity* ? a commitment to treating customers and team members with respect and honesty. * Proficiency in operating a Point of Sale (POS) system and handling transactions accurately. * Excellent verbal and written communication skills. * Strong organizational skills and attention to detail. * Ability to work independently and collaboratively in a small team setting. * Valid driver?s license and access to reliable transportation. * Familiarity with Microsoft Office Suite (Word, Excel, Outlook). * Previous customer service experience is an asset but not required ? we are willing to train the right candidate. *Work Schedule:* * Typical workweek: Monday to Friday, 10AM ? 5PM. * Occasional flexibility may be required based on customer needs or business operations. *Why Join Us?* * Opportunity to work in a supportive, small-team environment. * Competitive compensation. * Room for growth and development within the company. * Be part of a business that values honesty, teamwork, and outstanding customer service. *How to Apply:* Interested candidates are encouraged to submit their resume and a brief cover letter outlining their qualifications and why they are a great fit for this role. Applications can be sent to Co2groupyeg@gmail.com We thank all applicants for their interest, but only those selected for an interview will be contacted. Let me know if you'd like to customize this further! Job Type: Full-time Pay: $15.00-$20.00 per hour Expected hours: 35 per week Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday * Weekends as needed Education: * Secondary School (preferred) Experience: * Customer service: 1 year (preferred) Licence/Certification: * Driving Licence (preferred) Work Location: In person Application deadline: 2025-01-03 Expected start date: 2025-01-06