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business general manager
Title posted on indeed.com - Assistant General Manager
Posted on December 16, 2024 by Employer details Four Points by Sheraton Moncton
Job details
*POSITION SUMMARY* The Assistant General Manager is responsible to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager. The Assistant General Manager is responsible for managing the day-to-day operation of the Housekeeping, Front Office and Maintenance teams in conjunction with the General Manager and Department Heads to make sure that all departments run smoothly and efficiently. Provides leadership, support, guidance, and a positive attitude to ensure total guest and employee satisfaction. Consistently display a professional image that coworkers will aspire to and emulate. Provide our guests and employees with a warm welcome safe environment. *DUTIES and RESPONSIBILITIES* * Approach all encounters with guests and employees in a friendly, service-oriented manner. * Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience. * Always remain readily accessible to guests and employees. * Make reservations, check-in and check-out guests as needed. * hotel departments. * Conduct routine inspections of the public areas and guestrooms of the hotel, recognizing and correcting any potential safety hazards and addressing cleanliness issues. * Review guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies. * Investigate, report, and coordinate all hotel accidents that are employee and guest related. * Monitor policies & procedures for effectiveness, create new policies as required. * Assist in the selection and continuous training of staff to provide high quality service to guests. * Assist in evaluating the performance of all employees. * Day-to-day management responsibilities include scheduling, motivating, assigning activities, and training the Department Heads. * Be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests, communicating directly to the GM any important concerns. * Efficiently handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. * Understand financial information such as financial statements, labour expenses and accounts receivables. * Other hotel-related duties as required. * Always comply with DP Murphy and Four Points standards. * Hiring, training, supervision, mentoring and discipline of all department heads as requested by General Manager. * Promote an atmosphere that insures friendliness and cleanliness. * Chair monthly department head meetings. * Month end duties as required. * Maintain relationships with various suppliers and contractors for supplies and equipment relating to hotel operations. * Manage annual budgets for all areas of the hotel. * Actively participate in the Health and Safety committee and enforce accurate procedures. * Responsible for pantry upkeep, ordering and inventory. *EDUCATION, SKILLS and EXPERIENCE* * High school diploma or GED required. * WHMIS training. * Proven ability to train, motivate, manage, and lead multiple teams. * Self-motivated with proven job reliability, diligence, dedication, and attention to detail. * Demonstrated excellent written and verbal communication skills. * Must be flexible with working nights, weekends, and holidays. Job Types: Full-time, Permanent Pay: From $55,000.00 per year Schedule: * Holidays * Weekends as needed Work Location: In person- LocationMoncton, NB
- Workplace information On site
- Salary$55,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9567844357
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