assistant manager - retail

Title posted on indeed.com - Assistant Manager

Posted on December 16, 2024 by Employer details Canadian Mental Health Association - Cowichan Valley Branch

Job details

*Job Overview* The Assistant Manager ? Warmland Services aids in oversight of the shelter program at CMHA - CVB. Under the direction of the Manager, Warmland Services, the Assistant Manager manages all staff employed in the shelter, assists with management and support of community members in the building and on the floor, and works closely with others in management and senior management roles to ensure financial viability and operational efficiency. The Assistant Manager works in close cooperation with the BC Housing program, kitchen, operations, and office staff to ensure overall safety in the building, and the smooth integration of services and programs across the organization. *SPECIFIC DUTIES AND RESPONSIBILITIES: * * Under the direction of the Manager, is responsible for the day-to-day supervision of the 24-hour shelter and SAC worker teams. Assigns tasks and holds staff accountable for tasks based on the job description and established policies and procedures. * Ensures compliance with policies and procedures and adherence to the Collective Agreement for the Shelter & SAC Teams and the programs which align with CMHA-CVB values, and our BC Housing and Island Health contracts. * Under direction of the Manager, manages the performance of the Shelter & SAC employees including progressive discipline, coaching and performance reviews. Participates in recruitment, hiring, training and orientation of staff to maintain a full roster of full-time, part-time, and casual employees for all positions. * Works with the Client Support Workers, and Team Leads to provide case management and gateway services for shelter residences. Collaborates on decisions with regard to termination of shelter services for shelter residents. * May make changes to the weekly staffing schedules, timesheets, leave requests and associated administrative duties regarding shelter staff. * Ensures the overall safety of the shelter program and assists with development of safety plans and referrals. * Along with the Manager, meets regularly with all shelter & SAC staff. * Reviews HIFIS documentation and shift reports to ensure accuracy and completion as directed by the Manager. * Provides crisis intervention and one-to-one support to community members as needed. * Provides information, referrals, and support to community members about services available at Warmland Services and in the wider community. * Works with Manager, Operations to ensure the overall cleanliness of the shelter is maintained and participates as needed. * Contributes to the overall safety of the shelter program. Develops and provides input to the development of safety plans and decisions regarding denial or restriction of service due to violent, abusive, or inappropriate conduct. * Other relevant duties as required. *SCOPE OF RESPONSIBILITY:* *Supervisory/Management Responsibility:* Team Leads, Shelter Workers, Client & Tenant Support Workers, SAC Workers, Outreach Workers, Transitional Care Workers, Kitchen Staff. *Latitude:* The Assistant Manager works closely with the Manager to ensure adequate coverage of management duties on a weekly basis, and to ensure a cohesive and trusting team culture. *INTERNAL/EXTERNAL RELATIONSHIPS:* * Regular communication is maintained with all levels of management, staff, shelter residents, and community members. * Communication is also maintained with management and co-workers as work is assigned and completed, and information is exchanged on an ongoing basis. *QUALIFICATIONS:* * Post Secondary education, degree or diploma in a relevant field plus 5 years' experience in a non-profit related environment e.g., emergency shelter, group home, recovery house OR an equivalency of relevant education, management, and work experience combined. · Recent, related experience of four years in a senior/supervisory management position * Experience in a unionized work environment and experience working with a collective agreement for a minimum of 3 years is re