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customer service clerk

Posted on December 16, 2024 by Employer details Les Entrepôts AB Inc.

Job details

You're a people person and enjoy maintaining excellent customer relations? Customer satisfaction is a priority for you? You stand out for your people skills, your resourcefulness and your ability to learn? If you recognize yourself in this description and meet the requirements below, submit your application and join our team today! *Why join our team?* * At AB, family, team spirit and commitment to our employees are at the heart of our corporate culture. * A friendly work environment, with numerous team activities (BBQ, sporting events, Christmas Potluck, etc.). * Recent, bright, user-friendly offices and a modern work environment (on-site gym, full kitchen, break room with pool table, large outdoor terrace). * Attractive salary and commissions. * Monthly bonus linked to company growth. * Group insurance, telemedicine 24/7, group RRSP and DPSP. * Employee assistance program. * 4 weeks of vacation per year. * A warm and dynamic team. * Strong social commitment. * Job stability and career advancement. *Job description :* Under the supervision of the Customer Service Team Leader, the jobholder has good customer relationship skills and enjoys working as part of a team. The Customer Service Clerk is in direct contact with customers and is primarily responsible for processing orders and following up with customers. *Here's your day-to-day* * Ensure and process the efficient management of orders; * Make calls to customers to follow up on inquiries; * Document and follow up internally on all customer requests; * Provide technical support to customers when needed; * Establish and develop excellent customer relations and ensure customer satisfaction; * Handle and follow up on customer requests and complaints; * Follow up and propose alternatives to out-of-stock or replacement products; * Contact customers who have B/O products in order to follow up on receipt dates; * Coordinate quick pick-ups (at the service counter); * Keep up-to-date on new opportunities and trends by sharing them with the team leader; * Establish daily priorities and departmental workload based on the season, promotions and supply needs; * Ensure good communication with other departments; * Involvement in resolving customer service issues. * Act in a professional manner in all circumstances with the customer to provide the best possible customer experience; * Any other related duties. *Our next colleague has what it takes : * * DES, AEC, DEP or equivalent experience * Fluency in French and English, both written and spoken (bilingual) * 1 to 5 years of experience in customer service * Proficiency in Microsoft Office suite (Word, Excel, PowerPoint and Outlook) * Excellent communication skills (interpersonal skills, patience, politeness, tact); * Excellent customer service skills; * Thoroughness and good organizational skills; * Ability to work under pressure; * Goal-oriented (action and results-oriented); * Ability to work autonomously; * Customer service experience in a distribution center (ASSET); * Knowledge of the body shop industry (ASSET); * Experience with an in-house system (ASSET). Job Types: Full-time, Permanent Pay: $45,000.00-$60,000.00 per year Additional pay: * Bonus pay Benefits: * Company events * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site gym * On-site parking * Paid time off * Profit sharing * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday * Morning shift Application question(s): * Why are you the best candidate for this role? Experience: * Service à la clientèle: 2 years (required) Work Location: Hybrid remote in Terrebonne, QC J6Y 0J8