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guest service representative

Posted on December 13, 2024 by Employer details Amenida Residences

Job details

Job Title: Guest Service Representatives *About us* Amenida Residences, your home away from home in Calgary. We understand the needs of today's travelers and strive to provide a comfortable and convenient experience. We offers premium amenities, including an indoor heated pool, a 24-hour fitness center, an onsite restaurant and lounge, high-speed internet, and complimentary parking. Conveniently located near the Light Rail Transit (LRT), it provides easy access to the city center and ensuring a pleasant stay for both short and long-term guests *Position: *Guest Services Representative *Reports to: *Operation Manager *Job Status:* Casual ? On Call, Onsite *Hours*: We have three shifts, (7am - 3:30pm OR 3pm - 11:30pm OR 11pm to 7 am). *Location:* 4206 Macleod trail south. Calgary AB , T2G2R7 *Pay:* $17/hour *Your Day to Day:* Specifically, the Guest Services Representative will be responsible for: * *Guest Check-In and Check-Out:* Greet guests upon arrival, assist with check-ins by verifying identification, processing payments, assigning rooms, and providing room keys. During check-out, handle payments, issue receipts, and ensure a smooth departure process. * *Reservation Management:* Manage room reservations, including making new bookings, modifying existing reservations, and ensuring accurate room assignments based on guest preferences. * *Customer Service:* Address guest inquiries, provide information about hotel services, amenities, local attractions, and assist with special requests or issues that guests may encounter during their stay. * *Communication Hub:* Act as a central point of contact between guests and various hotel departments, forwarding requests or issues to the appropriate staff (housekeeping, maintenance, management, etc.). * *Cash Handling and Record-Keeping:* Handle cash transactions, maintain a balanced cash drawer, process credit card payments, and accurately maintain guest records and information in the hotel's system. * *Safety and Security:* Maintain a secure environment by monitoring and controlling access to the hotel, ensuring compliance with safety protocols, and responding appropriately to emergency situations. * *Administrative Tasks:* Perform administrative duties like answering phone calls, responding to emails, managing reservations systems, filing paperwork, and maintaining a clean and organized front desk area. * *Team Collaboration:* Coordinate with other front desk staff members to ensure smooth shift transitions, share important information, and work collaboratively to maintain high service standards. *What You Bring to the Table:* * High school graduation with basic training in office practices and customer service. * A minimum of one years? experience in a similar position. * An equivalent combination of education and experience will be considered. *Nice to have:* * Excellent Customer Service Skills * Keyboarding speed at 40wpm with accuracy * Ability to handle a multi-line telephone switchboard * Working knowledge of MS Office including Word, Excel, Outlook and PowerPoint * Ability to use various office equipment including fax and photocopy machines * Ability to multi-task * Ability to complete work in a timely manner with accuracy and attention to detail * Ability to work independently with minimum supervision * Good judgment and ability to prioritize assignments * Ability to work under pressure and maintain a calm focus during hectic periods * General understanding of the programs and services provided by the College * Ability to exhibit a professional attitude and image with a commitment to quality service has context menu Compose Paragraph * Ability to think on your feed, troubleshoot issues, and resolve guest concerns promptly, demonstrating resourcefulness and a proactive approach. * Willingness to work varying shifts, including nights, weekends, and holidays, and the capability to adapt to changing circumstances or guest needs. _*Don?t hold back!?apply today, e