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diversity manager

Title posted on indeed.com - Manager - Virtual Reality Arcade

Posted on December 13, 2024 by Employer details Ctrl V

Job details

We are seeking a General Manager - Virtual Reality Arcade to join our team! You will be responsible for overseeing, managing, and leading the activities of the VR arcade team and facility. Responsibilities: Full range of Customer Service for all customers and patrons including: * Waiver completion and check-in * Answer questions from potential customers: in-store and email * Provide tours to new guests or prospective franchisees * Assist customers in setting up the VR equipment and games * Assist in cleaning stations after each use * Ensure all hardware is in working order * Organize, schedule and lead staff meetings * Create, adjust, and distribute schedules for shift personnel to ensure optimal efficiency * Train, evaluate, direct and lead new and existing staff * Respond to all online reviews, to ensure every customer feels valued, in a timely manner * Test and assess new games and new builds of existing games * Schedule, participate in, and staff, additional off-site events as they arise * Arcade inventory tracking and ordering & equipment failure reporting * Technical support at the arcade * Handle software issues with games * Repair hardware where possible * Deep cleaning of the PCs and other hardware * Assist in troubleshooting technical issues for other Ctrl V locations Be the primary contact/responder of the location email address and phone, including: * Customer questions * Booking changes * Customer account troubleshooting * Online booking process troubleshooting * Donations and sponsorship requests * Resolve escalated customer complaints * Attend meetings and group calls * Other day-to-day tasks as they may arise ?Qualifications: * Great leadership qualities & management skills in leading a team of staff * Exceptional customer service skills * Enjoy working with different types of people; kids, seniors, adults, people with disabilities * Outstanding communication skills in English (oral & written) * Organization and time-management skills * Ability to problem-solve and troubleshoot * Ability to multitask * Strong attention to detail * Work effectively in a fast-paced environment * A flexible schedule that includes evenings, weekends, and holidays * Ability to climb a 3-step ladder * Ability to lift 40lbs above your head * Able to work on your feet * Must work well with a team and delegate instructions * Must be fun, upbeat, and lead by example Job Type: Full-time Pay: $40,000.00 per year Benefits: * Casual dress * Company events * On-site parking * Paid time off * Store discount Schedule: * 8 hour shift * Day shift * Evening shift * Every Weekend * Holidays * Monday to Friday * On call * Weekends as needed Ability to commute/relocate: * Cambridge, ON N1R 7Z1: reliably commute or plan to relocate before starting work (required) Experience: * Retail management: 1 year (preferred) Work Location: In person Expected start date: 2025-01-02