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clerk, customer service
With some duties as a customer service agent
Posted on December 13, 2024 by Employer details Panda Communications Corp.
Job details
Education: Bachelor's degree. Information technology. Finance and financial management services, other. Asset languages: Mandarin. Work setting: Rural area. Tasks: Evaluate communication strategies and programs. Train staff. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for refunds and credits. Explain the type and cost of services offered. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Order office supplies and maintain inventory. Receive and log complaints. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Respond to employee questions and complaints. Provide product care and other information and service to customers. Provide emergency response when required. Supervision: 1 to 2 people. Customer service clerk. Computer and technology knowledge: Internet. Mac OS. Google Drive. Zendesk. Zoho CRM. Electronic mail. Desktop publishing software. Security and safety: Basic security clearance. Reference required. Transportation/travel information: Willing to travel. Own tools/equipment: Cellular phone. Computer. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Experience: 3 years to less than 5 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.- LocationCompton, QC
- Workplace information On site
- Salary$34.00HOUR hourly / 60 hours bi-weekly
- Terms of employment Term or contractFull time
- Shift
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3179508
Overview
Languages
Bilingual
Education
- Bachelor's degree
- Information technology
- Finance and financial management services, other
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages
- Mandarin
Work setting
- Rural area
Responsibilities
Tasks
- Evaluate communication strategies and programs
- Train staff
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Respond to employee questions and complaints
- Provide product care and other information and service to customers
- Provide emergency response when required
Supervision
- 1 to 2 people
- Customer service clerk
Experience and specialization
Computer and technology knowledge
- Internet
- Mac OS
- Google Drive
- Zendesk
- Zoho CRM
- Electronic mail
- Desktop publishing software
Additional information
Security and safety
- Basic security clearance
- Reference required
Transportation/travel information
- Willing to travel
Own tools/equipment
- Cellular phone
- Computer
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-12-27
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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