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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 13, 2024 by Employer details IQ Cars

Job details

*About Us* IQ Cars is a leader in the automotive sales industry, dedicated to providing exceptional service and seamless experiences for our customers. We are looking for a detail-oriented and customer-focused *Customer Service Representative / Lead Management Coordinator* to join our team and oversee the management of inbound leads. *Job Description* The *Customer Service Representative / Lead Management Coordinator* will be responsible for managing inbound customer inquiries and converting leads into in-person appointments for the sales team. This role requires excellent customer service skills, familiarity with CRM software, and the ability to efficiently handle multiple tasks in a fast-paced environment. *Key Responsibilities* * *Lead Management:* * Oversee and manage the company?s inbound lead system. * Call, text, and email each lead using our CRM software system. * Track and assign incoming leads to the appropriate team members. * *Lead Conversion:* * Engage with potential customers to convert inbound leads into in-person appointments. * Schedule and confirm appointments to ensure smooth coordination for the sales team. * *CRM Oversight:* * Manage and maintain the CRM software daily, ensuring data accuracy and system functionality. * Update and oversee automated messages and engagement strategies to optimize lead conversions. * *Customer Engagement:* * Provide a high level of customer service through phone, text, and email exchanges. * Build rapport with leads to ensure a positive customer experience. *Qualifications and Skills* * *Experience:* * Customer service experience is strongly encouraged. * *Skills:* * Strong organizational and multitasking abilities to manage leads effectively. * Excellent communication skills (verbal and written) to engage with customers and team members. * Proficiency with CRM software or a willingness to learn. * *Location:* * Must work onsite at our Scarborough office. *Compensation* * Competitive salary based on experience and qualifications. *Why Join IQ Cars?* * Join a growing company with a dynamic and supportive team. * Gain valuable experience in customer service and lead management. * Opportunities for professional growth and development. Job Types: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year Benefits: * Dental care * On-site parking * Paid time off Flexible language requirement: * French not required Schedule: * Day shift * Monday to Friday Education: * Secondary School (preferred) Experience: * Customer service: 2 years (preferred) Work Location: In person