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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 12, 2024 by Employer details Simard Transport

Job details

*Position Title: *Customer Service Representative *Location: *Richmond, BC *Full/Part Time: *Full Time *Permanent/Temporary: Permanent* *Work Schedule: *Day Shift (8:00 AM - 4:30 PM) *About Us:* Simard Transport has been a leader in the Canadian transportation and warehousing industry for over 75 years. It has a long standing reputation for exceptional quality and customer service. Simard is an equal opportunity employer. We offer a first-rate work environment rich in challenges and opportunities for professional development, as well as competitive salary and benefits. We're looking for an experienced customer service professional who is motivated, knowledgeable of the Logistics Supply Chain industry and who enjoys working in a fast paced environment. If you are looking for a new career opportunity and would like to be a part of a dynamic team, we?d like to hear from you!! About the Role: This role is offered on a full-time and permanent basis. The ideal candidate will be responsible for managing and covering all aspects of their clients? order. You will work closely with our Operations team to ensure a superior customer service experience to all of our customers. You will play an integral role in contributing to the CSR team and organizational success. You will be working collaboratively within our customer service team and once fully familiar with existing processes and procedures, you will be called upon to contribute to our ongoing drive for continuous improvement. Primary Responsibilities: * Coordinate cargo movement within Greater Vancouver and across Canada. * Accountable for the day to day execution of customer orders, track & trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice. * Satisfy all customer inquiries effectively and completely. * Act as the primary contact for the dedicated portfolio of customers, and the secondary contact for the customers you support as a backup CSR. * Monitor and action CSR inbox emails. * Compare waybills with purchase order and follow-up with customers when there are discrepancies * Data management (e-filing). * Establish and maintain ongoing customer communications to ensure effective service delivery and prompt issue resolutions. * Create and update orders in our WMS and TMS systems. * Coordinate import and export freight as well as booking LTL freight Skills and Knowledge: * Minimum of 2 years experience in Customer Service and/or Inventory Planning within a Logistics/ Supply Chain environment, with container trucking experience. * Preferably have CBSA sufferance warehouse experience. * Strong written and verbal English language communication skills * Strong numerical aptitude * Ability to work well independently and within a team to achieve goals and targets * Working knowledge of MS Office: Excel & Word * Customer oriented with a drive to create an excellent customer experience * Experience with Continuous Improvement initiatives would be considered an asset * High school diploma or equivalent. *How to Apply:* If this opportunity sounds like the right fit for you, please submit your resume today. We welcome all applications; however only those candidates who meet the requirements and are shortlisted will be contacted Job Types: Full-time, Permanent Work remotely: No Job Types: Full-time, Permanent Benefits: * Casual dress * Company events * Company pension * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Wellness program Flexible Language Requirement: * French not required Schedule: * 8 hour shift * Day shift * Morning shift * Overtime * Weekend availability Supplemental pay types: * Overtime pay Ability to commute/relocate: * Richmond, BC: reliably commute or plan to relocate before starting work (required) Education: * Secondary School (preferred) Experience: * Customer service: 1 year (preferred)