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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 09, 2024 by Employer details CPG Incorporated

Job details

*Key Responsibilities:* * *Customer Service Excellence:* * Greet and assist customers in a professional and friendly manner. * Provide clear and accurate information about currency exchange rates, services, and fees. * Answer inquiries via phone, email, or in-person promptly and efficiently. * *Transaction Management:* * Process foreign currency exchanges accurately using company systems. * Verify and authenticate currency to prevent fraudulent transactions. * Handle cash, checks, and electronic payments securely and responsibly. * *Compliance & Accuracy:* * Adhere to all anti-money laundering (AML) and compliance regulations. * Maintain meticulous records of transactions and customer information as required. * Ensure proper identification and documentation for high-value transactions. * *Problem-Solving:* * Address customer complaints or discrepancies with a solution-oriented approach. * Escalate unresolved issues to the Branch Manager as needed. * *Operational Support:* * Reconcile daily cash balances and ensure accuracy. * Assist in replenishing currency stock and reporting shortages. * Contribute to the upkeep and organization of the branch environment. *Qualifications & Skills:* * High school diploma or equivalent; college education is an asset. * Strong customer service and communication skills. * Experience in retail, banking, or currency exchange is preferred but not required. * Proficient in using computers and point-of-sale (POS) systems. * Attention to detail and a high level of accuracy in handling transactions. * Ability to work in a fast-paced environment and handle multiple tasks. * Basic math skills and the ability to calculate exchange rates quickly. * Understanding of foreign currencies and exchange processes (training provided). *Key Attributes:* * Friendly, professional demeanor with a customer-first mindset. * Reliable and trustworthy, with a strong sense of integrity. * Proactive and solution-oriented approach to problem-solving. * Team player with a positive attitude and willingness to learn. Job Types: Full-time, Permanent Pay: $18.00-$20.00 per hour Schedule: * 8 hour shift * Evening shift * Monday to Friday * Weekends as needed Work Location: In person