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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 11, 2024 by Employer details Benjamin Moore Colour Sense

Job details

Colour Sense is an independently owned Benjamin Moore dealer, we currently have 4 retail locations including Markham, Richmond Hill, North York and Scarborough. (*Access with a personalized vehicle is an asset. You will be required to work at any of the 4 locations when needed*). Our vision is to fulfill our customer's paint needs and providing an above and beyond service, and leaving them a memorable experience at our store. We take pride in helping our customers and providing them with the best solution to their project. We are looking for a dedicated individual who have good values, positive work ethics, motivated, energetic and enjoy helping others. *We are looking for*: * Physically able to lift up to *50 pounds* of pails of paint throughout the day * Dedicated individual who takes proactive approach * Someone who loves to interact/communicate with people on a regular basis * Always willing to learn new skills while mastering your existing skillset * Good self-interpersonal skills and able to provide feedback to the team * Problem solver and innovative with ideas * Positive mindset that motivates yourself and your team members * Punctual and accountable * Willing to go above and beyond for customers * Treating colleagues and customers with the utmost respect * Can comfortably adjust from working independently to a team environment *Your role and responsibilities:* * Learn the business on the front lines serving customers and building relationships with our clients * Flexible to work all scheduled hours, your work hours will be based on business needs (including weekends) * Provide advice to customers on various products and applications * Exceptional listening skills and able to empathize customer's needs * Tint, mix and colour match paint by following correct formulas * Assist with merchandising and setting up displays for promotions * Able to operate basic software including Point of Sales, Microsoft Word, Excel Spreadsheet, etc. * Responsible for store's cleanliness, organization and ensuring merchandise is well stocked * Responsible to process incoming, outgoing and online paint orders efficiently * Actively taking on more responsibilities, initiatives and self driven to grow *Basic Qualifications:* * Must be at least 18 years of age * Must be legally authorized to work in country of employment without sponsorship for employment visa status * 1-3 years of experience in a retail or customer service environment * Bilingual: English (mandatory). Mandarin, Cantonese and Farsi speaking is an asset *You will receive:* * Employee discounts on all products we carry * Advancement opportunities * Work uniform If you feel this job opportunity is suited for you and a potential career with our Colour Sense team then apply today! Job Types: Full-time, Part-time, Permanent Pay: $18.00-$22.00 per hour Expected hours: 15 ? 40 per week Benefits: * Company events * Life insurance * On-site parking * Store discount * Vision care Flexible language requirement: * French not required Schedule: * 10 hour shift * Day shift * Every Weekend * Monday to Friday * Weekends as needed Ability to commute/relocate: * Markham, ON: reliably commute or plan to relocate before starting work (preferred) Application question(s): * Do you have a dependable means of transportation? Education: * Bachelor's Degree (required) Licence/Certification: * Driving Licence (required) Work Location: In person