Loading, please wait...

customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 11, 2024 by Employer details Hana Bank Canada

Job details

*Job Description* * Job Title: Customer Service Representative * Reports To: Branch Manager *Key Responsibilities * * Assist customers with inquiries regarding their account, transactions and banking services. * Provide information about our products and services, including loans or savings account. * Process transactions accurately and efficiently, including deposits, withdrawals, wire-transfer, and payment. * Resolve customer complaints or concerns promptly and professionally. * Educate customer on digital banking options and assist them with online and mobile banking services. * Maintain confidentiality of customer information and adhere to bank policies and procedures. * Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans. * Manages cash transactions between treasury and various branch units. * Oversee ATM Operations, including cash management, replenishment, and troubleshooting of technical issues. * Monitor and reconcile cash supplies and ensure adherence to cash handling policies. * Proactively promote and cross-sell a variety of financial products such as savings account, or retirement accounts. * Adhere to all banking regulations, policies, and procedures to protect the bank and customers from fraud and financial risks. * Balance cash drawers and maintain adequate cash supplies for daily transactions. * Process currency exchange transactions using banking software, adhering to regulatory requirements and internal policies. *Qualification and Skills* * No prior experience necessary; Post-secondary degree or certification in related field is desirable * Completing of Canadian Securities Course is an asset * Intermediate mathematical skills * Knowledge of various banking products and services * Fluent in both English and Korean * Knowledge of foreign currency Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Paid time off * Vision care Schedule: * Monday to Friday Language: * Korean (required) Work Location: In person