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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative (CSR)

Posted on December 10, 2024 by Employer details Wills Transfer Limited

Job details

Career Opportunity Come be part of Wills Transfer Limited, one of Canada?s Best Managed Companies. If you are just starting your career or ready to join a company where our purpose and values represent a workforce you will feel good about, today and every day. Our Purpose: At Wills Transfer Limited we provide innovative logistics solutions to contribute to our customers? success. Our Values: People Matter, Do the Right Thing, A Commitment to Excellence and Be Good Stewarts JOB DESCRIPTION: Customer Service Representative Wills Transfer Limited ? 2 Industrial Road, Ingleside, ON Reports to: Branch Manager - Ingleside Position Summary: This is a permanent position and has several functions including but not limited to: Receive and process customer orders; respond to customer?s requests; run required reporting. Additionally, you may be asked to do new tasks as they are presented and therefore you are required to be flexible in this position; This position also has some WMS Support components. Live and promote Wills Transfer Limited?s Purpose and Values as guiding principles in leading and managing the business: * We provide innovative logistics solutions to contribute to our customers success: * People Matter, Commitment to Excellence, Do the Right Thing and Be Good Stewarts Customer Service Representative Responsibilities: * Conduct themselves in accordance with the Code of Conduct and EH&S Compliance Standards 100% of the time. * Follow all Wills Transfer Limited policies and procedures. * Work safely and comply with all Wills safety prevention guidelines, policies, and procedures. * Understand and comply with all Standard Operating Procedures (SOP?s). * Manage personal performance to remain injury-free. * Demonstrate flexibility/adaptability in the work and work schedule in support of business needs. * (Show flexibility to schedule changes and overtime) * Taking direction from Wills Supervisors, Manager and our customers and multi-tasking to accomplish all requests. * Assists in training new coordinators and other support employees. * Acts as an internal and external resource for questions, research, etc. * Liaising with our customers and ensuring their satisfaction. * Communicate and organize shipments/receipts with third party carriers. * Communicate with outside companies. * Runs required reports, track, and upkeep KPI?s, demurrage. * Inventory and cycle counting investigations may be required. . Other activities include but not limited to: * Performing month-end closures and invoicing. * Troubleshoots and/or problem solves on an expert level. * Takes ownership of problems and customer issues. Works to resolve issues until resolved. Qualifications and Requirements: * SAP experience * Excalibur WMS * Security Clearance may be required (ability to get security clearance) * Workplace safety training such as WHMIS ,Workplace Harassment, First Aid, CPR, TDG. Working at heights (Fall Arrest) all are considered assets * Ability of lifting up to 50 lbs. Education / Work Experience: * A high school education is required with proficiency in English/French both written and spoken * 1-5 years working in a warehouse environment Benefits & Perks: A robust group benefit package that includes health, dental, extended health care, vision care, life and disability insurance. Company pension plan, bonus consideration and annual uniform provisions. Vacation, paid personal days, and employee and community events. Career Planning: Opportunities available for self-advancement, development and growth. Choose your plan and we can help you get there using career ladder progression. Culture and Rewarding Work: A Day at Wills Transfer has an energy that will reward you both physically and mentally. The range of our customers, requests, changes, and additions will keep you challenged and engaged throughout your day. This is when you will see why we are a company where, ?People Matter?. We operate with honesty, integrity, and fairness.