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service agent, guests - hotel
Posted on December 10, 2024 by Employer details SANDMAN HOTEL GROUP
Job details
JOB REQUIREMENTS: Completion of a two-year apprenticeship program in front desk operations or hotel management preferred1 year of experience as a Hotel Front Desk Clerk PreferredExperience in all aspects of customer service and people managementStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to effectively communicate both verbally and in writingHigh level of proficiency with Microsoft and Maestro software packagesDUTIES: To provide a warm, welcoming and friendly environmentResponsible for checking guests in and out of the Hotel.Luggage assistanceIssues room keys, pamphlets, discount cards, etc.Answers various questions from guests and arranges transportation for guests.Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.Book telephone reservationsComputes bills, collects payment and makes change for guests.Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.Print updated in-house, arrival, departure, and room status reports every two hoursCheck all unresolved departures.Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.Write all wake-up call requests on specified form and enter on switchboard.Complete welcome calls.Clean and tidy front desk area.Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.Provide information to staff and/or clients about special activities.Observe and report any security issues to the Manager.- LocationRegina, SK
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- Source SaskJobs #1388978
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