Loading, please wait...

tour operator

Posted on December 09, 2024 by Employer details TripToGo Inc.

Job details

*Overview* We are seeking a dedicated and skilled Operator to join our team. The ideal candidate will play a crucial role in ensuring efficient operations while maintaining high standards of quality and safety. This position requires strong communication skills, a commitment to customer service, and the ability to manage time effectively. As an Operator, you will have the opportunity to work in a dynamic environment where your contributions will directly impact our success. *Responsibilities* * Receive and review all bookings and coordinate related reservations * Provide travel information to clients regarding destinations, transportation, accommodation options, and costs * Calculate travel and accommodation costs and ensure budget compliance * Design new travel destinations, hotels, and amenities to enhance tour offerings * Develop and organize comprehensive tour itineraries based on client preferences and needs * Coordinate logistical aspects of tours, including transportation, accommodation, meals, and activities * Communicate with local DMCs (Destination Management Companies) and clients to ensure smooth operations * Ensure all airline tickets are booked in advance to secure the best rates and availability * Align flight schedules with tour itineraries for seamless travel experiences * Monitor flight schedule changes or cancellations and adjust tour plans as needed * Coordinate with airlines to manage group bookings and address special requests from clients * Maintain excellent communication with clients before, during, and after tours to ensure satisfaction * Handle cancellations and reimbursements for transportation and accommodation * Address any concerns or feedback from clients promptly * Build and maintain strong relationships with clients, suppliers, and partners to ensure smooth tour operations * Conduct risk assessments and develop contingency plans to handle emergencies or unexpected situations *Requirements:* * At least 1 year of experience in sales / customer service in North America * Strong written and verbal communication skills * Familiarity with cruise operations * Proficiency in Microsoft Office * Proficiency in Amadeus is a plus * Excellent organizational and multitasking abilities * Creative mindset with a keen eye for details * Ability to work collaboratively in a team-oriented environment * Able to work on weekends and overtime as needed * Hospitality experience preferred * Bachelor's degree or higher is an asset Join us as an Operator, where your expertise will be valued, and your efforts will contribute significantly to our operational excellence. Job Type: Full-time Pay: $42,000.00-$88,000.00 per year Benefits: * Dental care * On-site gym * On-site parking * Vision care * Wellness program Schedule: * Weekends as needed Work Location: In person