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complaints specialist - customer service
Title posted on Jobillico - Bilingual Customer Experience Specialist - Airport - Permanent Full Time
Posted on December 06, 2024 by Employer details Air Canada
Job details
<div><span><span><strong><span><span>Location</span></span></strong><span><span><strong>:</strong> Montreal</span><span>, QC, Canada</span><span> (On-site)</span></span><span><span> </span><br></span><strong><span><span>Starting </span><span>Salary</span></span><span><span>: </span></span></strong><span><span>$</span><span>17.30</span></span><span><span>/hour</span></span><span> <br></span><span><span><strong>Branch: <span><span><span>Airports Canada & CX Strategy</span></span></span></strong></span></span><span><span><br></span></span><span><span><strong>Category:</strong> </span></span><span><span>Unionized (UNIFOR)</span></span><span><span> <br></span></span><strong><span><span></span></span></strong><span></span></span></span></div> <div> <p><span><span><b><span>Job type:</span></b><span> Full-Time </span><span></span></span></span></p> <p><span><span><b><span>The opportunity</span></b><span> </span><span></span></span></span></p> <p><span><span><span>Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Montreal </span><span>Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey. </span><span> </span><span></span></span></span></p> <p><span><span><span>If you?re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. </span><span></span></span></span></p> <p><span><span><b><span>What your day-to-day looks like </span></b><span> </span></span></span></p> <p><span><span><span><span>As a Customer Experience Specialist at Montreal </span></span><span><span>airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and </span><span>Hostesses</span><span>. You will also: </span><span> </span></span><span> </span></span></span></p> </div> <div> <div> <div> <ul> <li><span><span><span><span>Conduct customer check-in, and prepare and issue boarding </span><span>passes</span><span> </span></span><span></span></span></span></li> <li><span><span><span>Assist</span><span> pre-boarding customers and provide information on flight schedules and </span><span>routes</span><span> </span><span> </span></span></span></li> <li><span><span><span>Assist</span><span> customers </span><span>requiring</span><span> special </span><span>assistance</span><span> throughout the customer journey, ensuring their </span><span>timely</span><span> and safe transport to their designated gates or baggage </span><span>claims</span><span> </span></span></span></li> <li><span><span><span>Active movement throughout the airport to attend to the assigned work </span><span>area</span><span> </span><span> </span></span></span></li> </ul> </div> <div> <p><span><span><span><span> </span></span><span><span>Take a look</span><span> at this video to find out more about the Customer Experience Specialist role: </span></span><span><span>https://youtu.be/aTKy5mJ3fdE</span></span><span><span> </span><span> </span></span><span> </span></span></span></p> </div> </div> <div> <div> <p><span><span><span><span> </span></span><span> </span></span></span></p> </div> <div> <p><span><span><span><span>Your benefits</span></span><span><span> </span><span> </span></span><span> </span></span></span></p> </div> <div> <p><span><span><span><span> </span></span><span> </span></span></span></p> </div> <div> <p><span><span><span><span>As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: </span><span> </span></span><span> </span></span></span></p> </div> <div> <ul> <li><span><span><span><span>Air Canada staff love to </span><span>travel</span><span> and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once </s- LocationDorval, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14950754
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