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receptionist

Posted on December 04, 2024 by Employer details Groupe Dermapure Inc.

Job details

Acting under the supervision of the Clinic Director, the *Front Desk Rreceptionist* is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services. *Main responsibilities:* *1. Greeting Customers/Customer Service* * Greet customers when they arrive at the clinic and provide outstanding customer service. * Create a file for each new customer and update existing customer files. * Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures. * Book customer appointments and manage the appointment calendar. * Prepare customer files for next-day appointments. *2. Reception Management* * Implement the clinic?s opening and closing procedures. * Manage correspondence and postal mail. * Establish the day's treatments in collaboration with the consultant. * Manage the clinic?s info e-mail inbox. * Ensure that the reception area, boutique area and waiting area are properly maintained and stocked. * Order office supplies and beverages. * Close batches, balance daily reports and transfer receivables to accounting. * Ensure availability of cash in the register and notify the person in charge. *3. Customer Invoicing* * Prepare customer invoices and verify invoices daily. *Required professional qualifications and experience:* * High school leaving diploma is mandatory, training in secretarial/office systems would be an asset. * At least two (2) years of experience in a similar role. * Proficiency in Microsoft Office Suite. * Knowledge of Zenoti and ACOMBA software would be an asset. *Required personal competencies:* * Customer oriented. * Ability to communicate effectively. * Demonstrated teamwork and collaboration skills. * Honest and trustworthy. * Demonstrated initiative and autonomy. * Ability to plan and coordinate activities. * Demonstrated rigor, reliability and flexibility. #ind Job Types: Full-time, Permanent Pay: $25.00-$28.00 per hour Additional pay: * Commission pay Benefits: * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * Store discount * Vision care Schedule: * 8 hour shift * Monday to Friday Experience: * Microsoft Office: 1 year (required) * Customer service: 1 year (required) * Receptionist: 1 year (required) Work Location: In person