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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on November 29, 2024 by Employer details Brantford Blooms Florist

Job details

We are looking for a *Customer Service Rep / Front of Shop Staff* to oversee operations at our retail flower shop. The ideal candidate will strong customer service experience, hard-working and able to work in a fast paced environment. \*\**Responsibilities Include*:\*\* - Manage daily operations of the flower shop, ensuring smooth workflow and high-quality service. - Answer phone calls and respond to customer inquiries, providing knowledgeable assistance and recommendations. - Receive, clean, and process flowers to maintain freshness and quality for arrangements. - Collaborate with the floral design team to create and display beautiful floral arrangements for sale. - Ensure the shop is well-stocked with a variety of fresh flowers, plants, and related products. - Handle customer orders and special requests, ensuring a positive shopping experience. - Maintain a visually appealing and welcoming shop environment. - Support other customer service representatives in delivering exceptional service. - Post weekly updates on social media to engage with our community and promote our offerings. - Help develop and implement strategies to drive sales and meet financial goals. \*\**Requirements*:\*\* - Proven experience in retail management, preferably in the floral or related industry. - Excellent communication and interpersonal abilities, especially on the phone. - Ability to thrive in a fast-paced, customer-focused environment. - Strong organizational and problem-solving skills. - Proficiency in basic computer skills and point-of-sale systems. Job Type: Part-time Pay: $17.50-$19.50 per hour Expected hours: 10 ? 35 per week Benefits: * Casual dress * Flexible schedule * On-site parking * Store discount Flexible language requirement: * French not required Application question(s): * Do you have experience working in a fast pasted environment? Such as a flower-shop, restaurant or etc? Experience: * Customer service: 2 years (required) Work Location: In person Expected start date: 2024-12-09