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customer service clerks supervisor
Title posted on Jobillico - Customer service supervisor
Posted on November 29, 2024 by Employer details Centura - Québec
Job details
Under the supervision of the Branch Manager, the incumbent manages the residential and commercial ordertaking team, the shipping office and the receptionist (8-10 people) to ensure excellent customer service. He/she ensures that credit transactions, warehouse breakage and transport breakage are processed within a reasonable timeframe. <br><br>OUR WORK ADVANTAGES <br><ul><li>Competitive salary;</li><li>Complete insurance program 100% paid by the employer;</li><li>Group RRSP with employer contribution;</li><li>Free parking and public transit nearby;</li><li>Full gym on site;</li><li>Social committee, employee discounts.</li></ul>TASKS AND RESPONSIBILITIES <br><ul><li>Personnel management, including hiring, training, team meetings, performance appraisals, task planning and work organization;</li><li>Participate in taking telephone and e-mail orders. Ensure that orders and quotations are processed and that the customer has received his order confirmation within a maximum of 24 hours. Enter them into the P21 system and follow up on b/o, transfers and special orders with customers;</li><li>Monitor processes under her responsibility and harmonize procedures between Quebec City and Montreal;</li><li>Create Return Merchandise Authorizations (RMA);</li><li>Take charge of resolving customer complaints and ensure prompt follow-up with the help of the relevant managers;</li><li>Coordinate transportation claims with shipping;</li><li>Approve freight invoices in compliance with current tariff agreements;</li><li>Enter notes for residential and commercial backorders. Cancel orders as required;</li><li>Follow-up on non-shipped orders in collaboration with the Warehouse Supervisor;</li><li>Implement and monitor performance indicators related to his/her sector in collaboration with his/her manager;</li><li>Replace employees, sales coordinators or purchasing manager when necessary;</li><li>Participate in various training sessions organized by the company (sometimes in Montreal);</li><li>Perform all other related tasks.</li></ul> <br> GENERAL SKILLS<br><ul><li>Be available on a daytime, weekday and sometimes off-hours schedule;</li><li>Recognized for positive leadership and managerial courage;</li><li>Have a strong sense of customer service (minimum 2 years' experience);</li><li>Be proactive, methodical and organized;</li><li>Adaptability and excellent stress management skills;</li><li>Excellent computer skills (P21, an asset);</li><li>Demonstrate initiative and sound judgment;</li><li>Experience in personnel management, operations management or customer service (an asset);</li><li>Training in administration, business management or other job-related training (an asset).</li></ul>ASSETS <br><ul><li>Be professional, detail-oriented and results-driven;</li><li>Demonstrate diligence and autonomy;</li><li>Availability and commitment;</li><li>Ability to manage priorities;</li><li>Concern for confidentiality;</li><li>Ability to communicate clearly and precisely.</li></ul>- LocationQuébec, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14916956
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