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banquet manager

Posted on November 27, 2024 by Employer details Holiday Inn & Suites Kanata

Job details

*Job Overview* We are seeking a dedicated and experienced Banquet Manager to oversee the planning, execution, and management of all banquet events at our venue. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires a keen eye for detail, excellent organizational abilities, and the capability to work collaboratively with various teams to ensure a seamless experience for our guests. *Key Responsibilities:* * Manage banquet events, including weddings, corporate meetings, parties, and other special events. * Work closely with sales department, culinary, operations team, and clients to ensure the events/meetings are executed smoothly. * Ensure all event details are communicated to the team, including room setup, food and beverage requirements, and timing. * Supervise and manage the banquet staff, including servers, bartenders, and setup teams. * Assign tasks to staff members and monitor their performance during events. * Manage labour within budgeted guidelines * Provide training and coaching to ensure a high standard of service is maintained. * Oversee the setup and breakdown of banquet rooms, including arranging tables, chairs, and decor. * Ensure all equipment is in working order and that any special requests are addressed * Track Inventory of banquet supplies and place orders as required * Coordinate with kitchen and catering teams to ensure timely and accurate food and beverage service. * Greet clients and guests at the beginning of events and provide assistance throughout the event. * Handle guest inquiries, complaints, and requests in a professional and timely manner. * Ensure a high level of guest satisfaction, aiming to exceed expectations and create lasting relationships * Assist in promoting the venue?s banquet services through marketing and sales efforts. * Work with the sales team to upsell additional services such as decor, entertainment, or premium menu options. * Support the sales team administration as required, meeting with clients, participating in weekly sales/FnB meetings * Ensure all events are conducted in compliance with health and safety regulations. * Monitor alcohol service to ensure responsible service and adherence to local laws. * Monitor alcohol service to ensure responsible service and adherence to local laws. *Actively participates in the Manager on Duty program* *Other duties within the scope of the position may be assigned by Hotel Management * *Skills & Qualifications: - *Flexibility to work a variety of shifts including days, evenings, and weekends. * *Education*: High school diploma or equivalent; Bachelor?s degree in hospitality management or related field preferred. * *Experience*: 3-5 years of experience in the hospitality industry, with at least 2 years in a supervisory or management role. * *Skills*: * Excellent organizational and multitasking abilities. * Strong leadership, communication, and interpersonal skills. * Ability to work under pressure and handle customer complaints professionally. * Knowledge of event planning, food and beverage operations, and catering. * *Certifications*: * Food safety certification * Smart Serve. Job Types: Full-time, Permanent Pay: $52,000.00-$57,000.00 per year Additional pay: * Bonus pay Benefits: * Dental care * Extended health care * Flexible schedule * On-site parking * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Morning shift * Weekends as needed Education: * Secondary School (preferred) Experience: * Hospitality: 1 year (preferred) Language: * English (preferred) Licence/Certification: * Smart Serve (preferred) Work Location: In person