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manager, restaurant

Title posted on indeed.com - Restaurant Manager

Posted on November 20, 2024 by Employer details Sparkling Hill Resort

Job details

*At Sparkling Hill Resort we are always looking for the right candidate, and while skills and experience certainly play a part in the decision-making process we will first look for a candidate who will be a good fit with the team personality-wise. We are willing to train the right person, and so if you think you are ready for the next step in your Food & Beverage career then we want to hear from you!* Reporting to the Director of Food & Beverage, the Restaurant Manager is responsible for coordinating, supervising and directing all aspects of PeakFine Restaurant, In-Room Dining and Banquet operations. Areas of responsibility will include ensuring a smooth and efficient breakfast, lunch and dinner service, set-up/tear down and execution of events and banquets, In-Room dining operations and other administrative tasks. *Perks & Benefits* Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include: * Deeply discounted room rates available to team members * Discounts on gift shop retail, food and spa treatments * Extended health benefits which come at no cost to you * Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry *Job Duties* * Liaise with customers and Events team regarding special functions * Ensure that the F&B outlets are maintained impeccably that tables are set correctly * Coordinate breakfast, lunch and dinner service to ensure a smooth and efficient flow while maintaining a high level of guest service * Ensure that back of house areas are clean and organized at all times * Ensure that inventory is accurately entered, counted regularly and discrepancies are promptly investigated and reported * Ensure that stations have their correct materials in place * Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay * Maintain high standards of morale and personal appearance of all staff * Ensure that all staff are always correctly and smartly dressed, that they offer professional and courteous service to guests * Ensure that room service orders are executed promptly and that they comply with required standards and that they are picked up once complete * Ensure fair and equitable discipline, in compliance with regulations * Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standard * Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions * Ensure regular reviews of all required stock and operating equipment at specified intervals * Ensure that operating equipment is used properly and not abused, e.g. proper cloths used for cleaning * Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information * Hold regular on-the-job training sessions to ensure that staff can perform their duties correctly * Attend to customer complaints in a timely fashion * Ensure that reports and administration requirements are submitted in a timely fashion * Create and monitor schedule, ensuring that staffing levels are correct and to agreed standards and are not exceeded without prior consultation * Hold regular performance appraisals with staff, identifying areas for development and training needs and ensuring that this training is completed * Ensure the use of fair and consistent discipline for all employees * Circulate through the restaurant and make an active presence during service * Communicate regularly with staff and guests alike during service * Table touches * Any other duties as required/assigned *Requirements* * Previous experience in a management capacity * Previous Food & Beverage experience * Experience in all aspects of customer service and people management * Demonstrated ability to lead and direc