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front desk agent
Title posted on indeed.com - Front Desk Agent - Part Time
Posted on November 14, 2024 by Employer details Sheraton Cavalier Calgary Hotel
Job details
*About Us: *The Sheraton Cavalier Calgary Hotel is a large 300 + room property with restaurant, fine dining, pub, and lounge as well as large catering operation, pool, and fitness. With our supportive and development-focused team, the opportunities for professional and personal growth are extensive. Our goal is to consistently go above and beyond for our staff, our community, and our guests. *Qualifications:* * Able to communicate effectively in English; verbal and written. * Good customer service and problem resolution skills. * Well organized with have good cash handling skills. * Computer literate with working knowledge of Word & Excel. * Punctual and reliable, and able to work cooperatively with other associates. * Experience working with Lightspeed PMS will be considered an asset. * Fluency in a second language will be considered an asset. *Responsibilities*: * Maintain inventory of vacant rooms, reservations and room assignments. * Check-in and check-out guests in a friendly, courteous manner. * Print necessary reports required for each shift. * Review arrivals list and ensure special requests are honored. * Be aware of all notes to be passed on to other desk staff. * Prepare housekeeping report according to desk procedures. * Pre-register VIP and Platinum SPG guests. * Assist co-workers with other desk duties as needed. * Answer guests questions/requests about the hotel/city. * Handle guest concerns in a polite and professional manner. * Answer calls directed to the desk and deal with accordingly * Present statement of charges to departing guests and process final payment. * Perform all duties in a safe manner according to established safe work practices. * Report any accidents, injuries, near misses and/or hazardous conditions. * Other related duties as necessary. Qualifications: * Able to communicate effectively in English; verbal and written. * Good customer service and problem resolution skills. * Well organized with have good cash handling skills. * Computer literate with working knowledge of Word & Excel. * Punctual and reliable, and able to work cooperatively with other associates. * Experience working with Lightspeed PMS will be considered an asset. * Fluency in a second language will be considered an asset. *Hours of Work:* Full time Days of the week vary according to business levels. Shift are 7am ? 3:30pm; or 3pm ? 11:30pm; weekends and holidays required Job Types: Part-time, Permanent Benefits: * Company pension * On-site parking Schedule: * 8 hour shift Work Location: In person- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9526715750
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