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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 14, 2024 by Employer details Royal Graphics
Job details
Royal Graphics Ltd. is hiring customer service/estimator representatives. The goal of this role is to understand and cost customer requirements, provide estimates, generate work orders for production, and act as the conduit between our customers, Royal Sales Representatives, and in-house production related departments. If you have solid personal values, a strong work ethic and enjoy working as part of a team, we have an immediate opening. Essential functions and job skills include: * Receive customer orders to estimate from sales and understand the requirements. * Emailing confirmations of completed quotations to customers and sales representatives. * Ensuring accuracy of all completed quotations and dockets. * Confirm the order details from the customer purchase order and generate an order for the requirements. * Generate purchase orders for all materials needed for the customer purchase order. * Send materials orders to the suppliers and update the purchase order if changes are needed. * Support the customer if order changes are needed. * Track progress of customers? orders and all materials and continue communication with the customer on their order status. * Act as a bridge between various departments of Royal Graphics to ensure the customers? requirements are met and delivered on time. * Acknowledge and resolve customer complaints. * Work strongly in a team oriented fast paced environment. * Continue to maintain ongoing product & process training. * Communicate customer feedback to management. * Maintain accurate records for customer information, dockets, orders & materials. Attach any back up documents to the records. The following education & skills are essential: * Completion of OSSD or equivalent. * English language; verbal and written. * Excellent communication and interpersonal skills. * Strong conflict resolution. * Ample computer skills. * Time management skills and the ability to multi-task within a busy customer focused environment. * Critical thinking and problem-solving ability. Royal Graphics Ltd. will pay a competitive wage for the right candidate. We also offer a benefit package, room for advancement and the opportunity to work with amazing individuals who are the best in the business. \*\*Royal Graphics Ltd. welcomes and encourages applications and resumes from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.\*\* Job Type: Full-time Pay: $40,000 - $65,000 Benefits: * Health and dental benefits * Paid time off Schedule: * 8 hour shift * Monday to Friday Work Location: In person Job Type: Full-time Pay: $40,000.00-$65,000.00 per year Benefits: * Extended health care * On-site parking * Paid time off Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday Experience: * Customer service: 1 year (preferred) Work Location: In person- LocationBarrie, ON
- Workplace information On site
- Salary$40,000 to $65,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9527915478
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