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guest service agent
Posted on November 14, 2024 by Employer details DoubleTree by Hilton Downtown Ottawa
Job details
\*Job Summary\* As a Guest Service Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and ensuring a positive experience throughout their stay. \*Responsibilities\* - Greet and check-in guests in a professional and friendly manner - Answer phone calls and assist with inquiries or reservations - Handle guest requests promptly and efficiently - Process payments and maintain accurate guest accounts - Provide information about hotel services, facilities, and local attractions - Address guest complaints and escalate issues as needed - Maintain a clean and tidy front desk area \*Experience\* - Previous experience in a hotel or hospitality setting is preferred - Previous experience in a Hilton Brand or DoubleTree by Hilton is an asset - Previous experience in OnQ PM is an asset. - Proficiency in phone systems and Microsoft computer skills - Strong customer service skills with the ability to handle various guest situations tactfully - French/ English bilingual is an asset - Knowledge of front desk operations and hotel procedures - Excellent phone etiquette and communication skills - Ability to multitask in a fast-paced environment while maintaining attention to detail Job Type: Full-time Benefits: * Discounted or free food Schedule: * Day shift * Evening shift * Every Weekend * Monday to Friday * Weekends as needed Experience: * Front desk: 1 year (preferred) Language: * French (preferred) Work Location: In person Application deadline: 2024-09-30 Expected start date: 2024-11-25- LocationOttawa, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9527988102
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