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manager, restaurant
Title posted on indeed.com - Restaurant Manager
Posted on November 12, 2024 by Employer details Escape Manor
Job details
Escape Manor, Ottawa's premier entertainment venue for escape rooms and darts reimagined , is looking for an experienced Manager to lead our Manor Lounge team. The Manager will be responsible for many aspects of the business, including the overall in-house guest experience, reservation bookings made through our concierge, responsible alcohol service, inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters. *KEY RESPONSIBILITIES / MANAGEMENT TASKS*: The Business: * Manage all aspects of the service floor operations alongside the General Manager * Know your business and understand immersive entertainment trends and tastes * Attend local networking events as necessary and develop community relationships * Help foster the establishment of ?Escape Manor? as a premiere entertainment brand in the city * Understand budgets, forecasts and other operational targets * Report out on targets and make recommendations as to best practices * Lead by example and be a resource to all members of the team People: * Hire, train, and maintain an exceptional team (using HR files) * Schedule employees and determine optimal staffing levels * Create development plans for leaders and front-line staff * Establish and execute ongoing performance management programs * Work with the GM on new menu ideas, staff incentives and monthly targets * Manage labour costs in accordance with budget * Develop a culture of service excellence and ?cheerleading? to drive staff engagement Facilities and Systems * Keep the venue in pristine shape, including front and back of house areas * Monitor and manage lounge, with oversight assistance in the escape room and axe-throwing areas * Check washrooms, storage and food service areas for cleanliness * Maintain and continuously improve lounge activations in conjunction with our entertainment offerings * Be an expert on brand standards, systems (POS, HR) and software and marketing tools * Develop storage and inventory systems * Ensure venue is fully stocked with all necessary supplies and backups Food and Beverage Service * Create and manage menus and F&B offerings * Work with vendor representatives to develop strong account relationships * Run table checks and engage guests in lounge and axe throwing areas * Implement responsible alcohol service protocol and culture * Monitor bar and floor cleanliness and flow Community Outreach and Digital Marketing * Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locales and events conducive to our market * Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated * Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels Guest Services and Other * Daily review and response to site-specific customer correspondence (email, voicemail) through our front desk * Pre-intro to any larger groups coming in that week * Develop and distribute marketing collateral as appropriate * Other management tasks as assigned or required from time to time Job Types: Full-time, Permanent Pay: $20.00-$22.00 per hour Expected hours: No more than 44 per week Additional pay: * Overtime pay * Tips Benefits: * Company events * Discounted or free food * Store discount Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Every Weekend * Monday to Friday * Morning shift * Night shift * Weekends as needed Experience: * Hospitality: 4 years (preferred) * Restaurant management: 3 years (preferred) Language: * French (preferred) Licence/Certification: * Smart Serve (required) Work Location: In person Application deadline: 2024-11-25- LocationOttawa, ON
- Workplace information On site
- Salary$20.00 to $22.00HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9524940099
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