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user support technician
Posted on July 29, 2024 by Employer details JumpModel
Job details
Education: Bachelor's degree. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Servers. Database software. Oracle. SQL. Spreadsheet. XML. Enterprise resource planning (ERP) software. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Experience: 5 years or more. Workplace information: Hybrid.- Location6425 112 Ave NW suite 200Edmonton, ABT5W 0N9
- Workplace information Hybrid
- Salary$33.65HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Overtime, Morning
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3016347
This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis. Canadians and Permanent residents are able and encouraged to apply. Learn more.
Overview
Languages
English
Education
- Bachelor's degree
Experience
5 years or more
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Servers
- Database software
- Oracle
- SQL
- Spreadsheet
- XML
- Enterprise resource planning (ERP) software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-21
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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