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front desk agent
Posted on November 02, 2024 by Employer details Quality Inn & Suites
Job details
*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently while maintaining a high level of professionalism. *Duties* * Greet and welcome guests upon arrival, ensuring a positive first impression. * Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. * Provide information about hotel services, local attractions, and amenities to enhance the guest experience. * Handle phone calls promptly with excellent phone etiquette, addressing guest needs or directing calls as necessary. * Maintain accurate records of guest information and transactions using hotel management software. * Assist with resolving guest complaints or issues in a courteous manner, ensuring satisfaction. * Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. * Uphold hotel policies and procedures while maintaining a clean and organized front desk area. *Skills* * Strong customer service skills with a focus on hospitality and guest satisfaction. * Proficient in phone systems with excellent phone etiquette. * Previous experience in hotel or front desk operations is preferred but not required. * Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. * Ability to work in a fast-paced environment while managing multiple tasks effectively. * Strong interpersonal skills, demonstrating professionalism and courtesy at all times. * Basic computer skills for managing reservations and guest information. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day! Job Type: Full-time Additional pay: * Overtime pay Benefits: * On-site parking Schedule: * Every Weekend * Monday to Friday Experience: * Customer service: 1 year (preferred) Work Location: In person- LocationDorval, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9514135583
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