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patient care coordinator
Posted on October 29, 2024 by Employer details Pivotal Physiotherapy
Job details
*About us* Pivotal Physiotherapy is committed to delivering progressive and high-quality patient care. With a dedicated interdisciplinary rehabilitation team, we aim to provide personalized treatment plans that address the unique needs of our patients. Through evidence-based practices and the latest advancements in rehabilitation, we offer a wide range of services to promote recovery, restore functionality, and enhance overall well-being. _*The role*_ We are looking for Patient Care Coordinators to join our team. Your role will be crucial in providing excellent patient experiences and ensuring smooth clinic operations. The successful candidate will be responsible for coordinating patient care, managing patient records, scheduling appointments, supporting treatment planning, liaising with third party providers and providing support to our interdisciplinary team of physiotherapists and massage therapists. The ideal candidate will have excellent communication and organizational skills, as well as a strong commitment to providing quality patient care and exceptional customer service. _*Reception & Patient Experience*_ * Greet and acknowledge all individuals entering the facility with professionalism and a friendly demeanor. * Assist patients with check-in procedures, including admission forms and explaining clinic policies and payment methods. * Manage insurance policies and funding streams for patient visits, recording payments accurately. * Address patient inquiries and concerns, escalating issues to the Clinic Manager when necessary. * Maintain a clean and tidy reception area and waiting room. * Collaborate with the treating clinician to ensure the smooth flow of patients in and out of the clinic. * Assist with patient modalities during busy clinic times. * Availability required for both morning and evening shifts. _*General Administration*_ * Adhere to clinic policies and procedures. * Perform administrative tasks such as data entry, maintaining electronic records, and communicating via email and fax. * Coordinate clinician schedules and complete opening and closing duties. * Monitor incoming correspondence, relay relevant information to external parties and clinicians, and update patient files accordingly. * Manage appointment cancellations and follow-up tasks. * Comply with health and safety guidelines. _*Administration of Third-Party Payors*_ * Facilitate communication between patients, clinicians, and third-party payors. * Demonstrate understanding of various funding streams and services offered, ensuring accurate billing and adherence to procedural guidelines. * Maintain up-to-date records of attendance, funding limits, and insurance approvals. * Communicate with adjusters, case managers, and third-party vendors to ensure continuity of care and patient compliance. * Process payments through third-party benefit providers and maintain billing records. _*Education & Experience*_ * Minimum high school education or equivalent * Medical office receptionist experience and/or education is considered an asset * Administrative and/or customer service experience is considered an asset Job Type: Full-time Pay: $17.00-$20.00 per hour Expected hours: 20-30per week Schedule: * Monday to Friday * Evening & Morning shifts * Saturdays as needed Job Type: Full-time Pay: $17.00-$20.00 per hour Expected hours: 30 ? 40 per week Benefits: * Dental care * Extended health care * On-site parking * Vision care Schedule: * 8 hour shift * Evening shift * Monday to Friday * Weekends as needed Work Location: In person- LocationEdmonton, AB
- Workplace information On site
- Salary$17.00 to $20.00HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9505739139
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