medical receptionist
Posted on
October 10, 2024
by
Employer details
HealthSense Medical
Job details
*Main Purpose of the Job:*
To receive and triage the needs of patients at the medical reception desk. To perform tasks related to booking appointments, enrolment with physician practices, and to deliver the utmost in customer service to our patients.
*Reports to:*
Reception Supervisor
*Direct Reports:*
None
*Duties and Responsibilities:*
* Greet patients upon arrival in a friendly and cooperative manner at all times, without exception.
* Triage callers and walk-ins, with a view to fulfilling these in the most efficient manner, and to the highest possible quality of health and customer experience
* Check-out (briefly) patients after each visit, for any follow-up/customer service need
* Make Nursing staff aware if you feel a patient needs to be seen with greater urgency
* Enroll patients with clinic physicians? practices according to established protocols
* Maintain organization & cleanliness at the reception desk
* Make & receive calls, faxes & emails
* Scan, fax & file documents as needed
* Process payments & refunds for uninsured services
* Schedule medical appointments
* Effectively receive & communicate messages for Nurses, Doctors & patients
* Thoroughly understand clinic policies, and effectively communicate these to patients
* Keeping the schedule organized and updated in the clinic EMR
* Update & validate health cards
* Notify patients of their specialist appointments & prioritize which appointments need to be called first
* Accurately enter & update patient demographics and information as needed
* Complete nightly billing & enter data into the medical billing document (OneDrive)
* Safeguard patient privacy and confidentiality
* Record fridge temperatures twice daily on log sheets
* Check expiry dates of medications (samples) and fridge contents (vaccines)
* Ordering supplies, such as office stationery
* Complete other duties as assigned
*Qualifications:*
* A minimum of a high school diploma or GED is required.
* 1 or 2 years practical experience in a primary care physician practice is an asset.
* 1 or 2 years practical experience in an in-person customer service role is an asset.
* A certificate or diploma in medical office administration from a Canadian accredited post-secondary institution is an asset.
*Skills:*
* The ability to consistently express genuine compassionate and care during encounters
* Superior customer service
* Superior English written communication (grammar, structure, etc.)
* Superior English oral communication (clarity, comprehension, etc.)
* Scheduling and time-management
* Prioritization and organization
* The ability to make quick decisions when required.
* Analytical-thinking and problem-solving
* Conflict resolution skills
* The ability to interpret data relevant to the position.
* Fluency with medical terminology
* Appreciation of the importance of privacy and confidentiality
* Appreciation of the importance of propriety/conduct/behaviour in the workplace
* Always exercise good judgment
* Collaborative/team-based work
* Accurate, error-free data entry, particular in EMR
* Proficiency with EMR software, especially Accuro
* Proficiency with general computer applications (e.g. Microsoft Office, Google Suite, Search)
*Working Conditions:*
This position entails working in a medical office environment, primarily at a computer workstation. An understanding of ergonomics, with a view to preventing health concerns, e.g. repetitive strain injury from typing, is expected of the employee.
While this position does not involve handling of hazardous materials such as liquid nitrogen, medical sharps (e.g. scalpels, needles, etc.), and medications, medical offices often have such materials present. There are numerous safeguards in place to prevent unnecessary exposure. The employee is expected to be fully aware of these in order to maintain safety in the workplace.
This position may require working evenings, weekends, and/or overtime.
*Physical Requirements*
* _*Strength Guidelines*_
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LocationOakville, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9481969276
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