claims adjuster - insurance
Title posted on CareerBeacon -
TD Insurance, Bilingual (Eng. Fre.) Complex Claims Advisor (Field Team)
Posted on
October 19, 2024
by
Employer details
TD Bank
Job details
Work Location:CanadaHours:35Line of Business:TD InsurancePay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Department OverviewTD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Toronto, Markham, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.Job DescriptionThe Complex Claims Advisor is responsible for the investigation, evaluation and timely resolution of complex claims which may involve litigation, liability and environmental issues within their area of expertise and authority. They uses expert knowledge to handle complex, high-risk claims that typically take more than 1 year to resolve. In this role, you will be required to meet clients/witness etc in person. to obtain statement and/or negotiate claims with clients and third parties. The Complex Claims Advisor might be responsible for handling claims for our high net worth clients. This role contributes to the legendary customer experience by collaborating with internal and external partners while valuing speed and accuracy. The Complex Claims Advisor applies their technical knowledge to ensure all claims are appropriately reserved and resolved while mitigating risks and escalations.Key Accountabilities Include:Customer ExperienceMeet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed.Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions.Appropriately leverage external vendors, approved and non-approved.Share knowledge, expertise and provide advice to colleagues in order to recommend additional services / support / resources to the customer, where necessaryEnsure customer problems are handled appropriately and escalating issues when necessary.Develop and Manage the Team/TeamworkContribute to a positive working environment.Demonstrate flexibility to be able to change activities based on customer and business needs.Actively participate in the performance management process.Meet professional/personal development objectives by utilizing learning maps and external courses as required.Engage in and complete all internal training required for the role.Actively participate in regular meetings and coaching sessions.Actively participate and/or lead peer coaching and trainingProvide guidance and technical support to colleagues.Business ResultsContribute to the achievement of business objectives by meeting or exceeding individual and team goals.Act as the Subject Matter Expert (SME) in their area of exp
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LocationMontréal, QC
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2108867
Advertised until
2024-11-17
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